Residents of Auckland's most popular island say Waiheke has become a victim of its own success, after rave reviews in international guides.
Ferries are now leaving passengers stranded on wharves as they struggle to keep up with surging demand.
For most on Waiheke, the Fullers Ferry is the only connection between the Island and Auckland. But as tourism booms and the lines grow longer, locals are literally being left behind.
Local resident Kerri Ann MacDonald was left high and dry when the ferry went without her, even though her partner had just been let on board.
"I went in tears. I was saying goodbye to family. It was pretty hard."
Ms MacDonald is not alone.
Waiheke commuter Robin Tucker says locals are struggling get on weekend and evening ferries.
Glowing reviews from The New York Times, Conde Nast and Lonely Planet have tourism soaring like never before. But the island is outgrowing its small-town infrastructure and tour operators say it comes at a risk.
Jean Goodbrand, of Waiheke Island Wine Tours, says while the publicity is "wonderful", the infrastructure needs to be managed in order to avoid disappointed visitors.
Some on the island think Auckland Transport would do a better job of managing the route.
Fullers' CEO says the company is investing $30 million in new boats and buses, and couldn't say whether Auckland Transport would make any difference.
Resident Charlotte Lockhart is behind a petition calling for more from both Fullers and the council.
She wants to find "some common ground in the middle that ensures we have a commuter service that allows for the tourists but also runs on time and gives priority for the commuters".
When it comes to Fullers, locals have had their fill and just want a solution - whether it comes from the company or council.
Newshub.
