New Zealand's most complained about companies have been revealed, with ticket resale site Viagogo topping the list.
Figures from the Commerce Commission show from January 2017 to April 30 this year, the Switzerland-based company received 345 complaints.
People complained over the cost of tickets, non-delivery of tickets, the inability to obtain a refund and the sale of fake tickets or the resale of the same ticket multiple times.
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The company is a legitimate ticket selling site, but is also a favourite for scammers to sell fake concert tickets. A number of people having fallen victim to the scams over the years.
On Wednesday, the Commerce Commision announced it is set to sue the company under the Fair Trading Act.
It says Viagogo made false or misleading representations.
Viagogo has been contacted for comment by Newshub.
The most complained about companies in New Zealand
- Viagogo - 325 complaints
- Vodafone - 298 complaints
- Spark - 257 complaints
- Foodstuffs - 123 complaints
- 2 Degrees - 115 complaints
- Woolworths - 103 complaints
- Air NZ - 90 complaints
- Noel Leemings - 88 complaints
- Wilson Parking - 78 complaints
- SKY - 77 complaints
- Vocus - 74 complaints
- The Warehouse - 65 complaints
- The Corporate Portal - 61 complaints
- Trade Me & Harvey Norman - 58 complaints
- Brand Developers - 56 complaints
- Ticketmaster - 49 complaints
- Luxstyle Aps, Contact Energy & New Zealand Post - 46 complaints
- Fitlink New Zealand - 43 complaints
- BP - 36 complaints
- Jetstar Airways & Nexus Business Solutions - 35 complaints
Vodafone and Spark were the second and third most complained about companies - Vodafone receiving 298 complaints while Spark had 257.
The telecommunication giants had relatively similar complaints. The Commission saying they were to do with billing, contract, credit management, customer service and fault issues.
A Spark communications spokesperson said the company was disappointed to learn they were on the Commissions list.
"We want all of our customers to have a positive experience when dealing with Spark," they said.
Spark has over 2.4 million mobile customers and 694,000 broadband customers. The number of complaints was relative to the number of customers, the spokesperson says.
"Of course, any complaint is still one too many, but it does help put it in perspective. Over 18 months, it's equivalent to 0.008 percent of Spark's mobile and broadband connections."
Vodafone was also disappointed to be on the list, a spokesperson said.
"Our number one business priority is to improve customer service. We really care about our customers and want them to have a great experience, so we take this to heart."
To put Vodafone's complaints in context, the number of complaints is less than one per 10,000 customers, the spokesperson says.
"We are walking the talk of our mission to improve customer service and have adopted an Agile way of working to help us transform into a customer-centric organisation."
In addition, just over a year ago new Customer Operations Director, Helen van Orton was appointed. In her first year Vodafone has seen a more than 50 percent drop in complaints.
Other companies that featured on the list include Foodstuffs, 2 Degrees, Woolworths, Air New Zealand, Noel Leeming, Wilson Parking, SKY and TradeMe.
Newshub.
