A Wellington woman has a message for Uber drivers - stop forcing your passengers to cancel their ride through the app, so they can use their personal Eftpos machine.
The woman, who has asked Newshub to keep her name anonymous, voiced her concerns on a Wellington-based Facebook group.
She asked if drivers could stop requesting passengers to cancel Ubers on the app, so payments can go through personal Eftpos machines.
The woman says "some people find it sketchy" and leaves them feeling "unsafe" as there is nothing tracking where the Uber is.
The Uber application works by hooking up a user's credit card straight to the app, so it is charged as soon as a driver drops their passenger at their destination.
The app also tracks where the Uber is at all times, so passengers can see which route the driver is taking, and how long it will take to get there.
A passenger is also able to share their ride through the app, so people can see exactly where they are.
Hundreds of social media users expressed their outrage at the Wellington woman's "shady" situation.
"I choose Ubers over taxis for safety reasons... the fact that my Uber ride is traced is why they get my business," one person replied.
Many users agreed they would feel "super unsafe" if they were a passenger in a car that wasn't been tracked.
"When a driver asks you to cancel and pay via Eftpos all of those safety checks are gone," someone wrote.
However, some users were more than happy to offer their Uber drivers cash, instead of using the app's payment method.
"I always offer my driver cash for the same amount. Might as well let them keep the whole lot instead of some big rich company stealing a cut of it."
An Uber spokesperson says "fraudulent activity, such as driver-partners asking for or accepting cash in exchange for a trip, is a clear breach of Uber’s Community Guidelines".
"This kind of behaviour can cause driver-partners to permanently lose access to the app. We encourage riders to report behaviour such as this through the app, so we can take action right away."
Uber has recently rolled out a new on-trip reporting feature that allows riders to submit non-emergency issues directly, during their trip.
