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Police

Police reveal what happens if you call 111 but don't speak

New Zealand Police have revealed what happens if you call 111 and then say nothing. 

In an Instagram post on Wednesday, police said they are there to help at all times, including during New Zealand's alert level four lockdown. 

"Police are here 24/7 to protect you and keep you safe. Call 111 if you need an immediate response.

"When you call 111, a Spark operator will answer your call and ask which emergency service you want - Fire, Ambulance or Police.

"When you are connected to police, the call taker will ask you a series of questions to get the information we need in order to get you help.

"If you need urgent police help but cannot speak because you are afraid for your safety or that of others around you, follow the guidance in the detailed image and the operator will assist," the post said along with a graphic detailing what to do. 

The graphic shows for people calling from a mobile phone if you don't speak the call will be directed to a recorded message which will prompt you to press 55 if you need emergency assistance. 

If you press 55 the call will go through to the police. The recorded message is repeated twice and if 55 isn't pushed the call is ended. 

If someone is calling from a landline and doesn't speak, the operator will ask them to push any button if they require emergency assistance. 

If any button is pressed the call goes through to the police. The operator will ask twice to press any button and if no buttons are pressed the call is ended. 

On August 20, New Zealand's Chief Victims Advisor to Government Dr Kim McGregor said police and social services are still available to help victims of violence during lockdown.

"My message for all New Zealanders: You are not alone. It's not ok for anyone to hurt you. Violence is still a crime," Dr McGregor said in a statement. 

"If you are in immediate danger or someone you know is, when it is safe to do so, call the Police on 111, even if you are not totally sure harm is occurring. If it's not safe for you to speak, call 111, stay silent and push 55. Police will then understand silence to be an alert.

"Even though we are currently in self-isolation, we still want to hear from you if you, or someone in your bubble is being hurt."

McGregor said many families experience more stress when they are isolated in their homes, but help is still available. 

"Government agencies and support organisations remain staffed and are determined to help anyone who is experiencing violence. These are essential services.

"If you are being harmed, there are a range of social services with national helplines available to talk to you, as well as offer practical support and access to safe, emergency accommodation if you need it.

McGregor also reminded Kiwis if they are unsafe in their homes they are allowed to leave, even in lockdown. 

"Leaving your home to get yourself and/or others to safety is considered an essential form of travel and you will not be in breach of the level four restrictions if you leave your neighbourhood for these reasons.

"Sometimes it is unsafe for you to reach out for help while you are in the same space as the person who is hurting you. If you can't communicate safely through phone, text, email or social media, maybe your friends, whānau or neighbours could help.

"Neighbours, please do your best to keep an eye on those around you and look for signs that someone may need help, such as if there are any sounds of violence, yelling, crying, family members looking afraid and withdrawn or someone in distress. But please also remember to maintain a safe distance and maintain your 'bubble' during this time." 

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