New Zealand Post is investigating a fraudulent scheme that's seeing dozens of customers' parcels redirected to different addresses.
A spokesperson for the company told Newshub it's launched a probe into who is redirecting the parcels, and how they're doing it.
"New Zealand Post is currently investigating some fraudulent activity that involves unauthorised re-direction of customer parcels by an external party."
The spokesperson said so far, it knows of 30 people's packages having been intercepted this way.
It's not yet known how many people are involved in the scheme.
"We are currently investigating how the fraud offender may have accessed these tracking numbers," New Zealand Post said.
A person posted to Facebook sharing that eight of their parcels had been fraudulently redirected to a Countdown pick-up point across Auckland.
"This is going to cost me a fortune that right now I could do without."
New Zealand Post is encouraging anyone who is expecting a parcel that has not arrived to check their tracking number online. If a redirection notice is on the item, they encourage people to get in touch with them.
The New Zealand Post contact centre can be contacted on 0800 501 501 or emailed at help@nzpost.co.nz
Cyber security experts at CertNZ have been approached for comment.
