Air New Zealand has confirmed customers credits will be extended by another year, as the COVID-19 pandemic continues.
The extension will come as good news to customers booked to travel on its international services and for those who currently have fares in credit.
Customers who hold an existing credit with the airline will now have until June 30, 2022 to make a new booking using their credit, and until June 30, 2023 to take the travel.
This applies to both domestic and international credits.
Customers who book or currently hold tickets for international flights scheduled to depart up until 11.59pm on June 30, 2021 will now be able to either hold the value of their fare in credit for rebooking until June 30, 2022, or amend the date of their flight with change fees waived, however any airfare difference will need to be paid.
Air New Zealand's chief customer and sales officer Leanne Geraghty says the extension of the policy means customers can rest assured their credit will remain valid for longer as circumstances continue to change.
"We've seen many of our customers using their credits already and we're hopeful Tasman and Pacific travel will be up and running over the coming months. For those wanting to go further afield, we recognise this may take longer, which is why we've extended the window for opting into credit as well as the length of time people have to use that credit.
"With our domestic network now back up and running at around 80 percent of pre-COVID-19 capacity, we're glad to see customers continuing to return to New Zealand's skies. From April 1, 2021 normal fare rules for domestic travel will resume, and customers can continue to book with confidence using our flexible fare options such as Flexidate or Flexitime which provide greater flexibility should they need or wish to change their travel plans."
Geraghty said the airline appreciates its customers standing by them throughout the difficulties of COVID-19.
"We look forward to getting Kiwis to more destinations on our international network as soon as we're able to," she said.
